Shorten Average Call Length
We have reduced training time in the classroom, reduced AHT when supporting customers and reduced erroneous and costly, repeat truck rolls.
VP – Call Center Operations
The DAILY UPDATES in LogiCALL has allowed us to provide our agents with access to changing information in a manner that we can track and report on. This function alone has made LogiCALL a worthwhile investment.
Director of Training
Improve Agent Productivity
Our new agents especially appreciate LogiCALL. It gives them an additional level of confidence by providing structure to their actions. This allows them to be more productive from the start.
Customer Care Project Manager
Time Warner Cable