With LogiCALL® SMART Path XTTM, your customers can find resolution immediately or at their leisure. Because SMART Path XT is self-service feature, your customers benefit from 24/7 support. If an issue does require escalation, SMART Path XT can connect a customer with a live agent via email, live chat or phone or can assist the customer in scheduling a call-back time. Once connected to a live agent, the customer will not have to repeat information such as their name/account number, nature of their problem, and the steps they’ve already taken to try and solve their issue, as SMART Path XT will deliver that information to the agent.
By offering a comprehensive “tier zero” platform, you are providing robust service options to your customer base while reducing overall call volume and hold times in your call center.
Benefits of LogiCALL SMART Path XT to your call center operation include:
- Call volume reduction
- Shorter call length
- Improved customer experience
- 24/7 customer support availability