LogiCALL SMART Path® as a decision-tree tool, is like a GPS for your agents. It provides turn-by-turn directions to guide your agents down the path you want them to follow in order to reach the appropriate conclusion.
Ideal for practically any call center environment (inbound, outbound, customer service, sales, technical support, new agents, experienced agent, etc.) LogiCALL SMART Path as a decision tree tool helps call centers operate more efficiently by:
- Reducing the amount of time required for training (both new hire and on-going)
- Improving the accuracy of call outcomes
- Shortening average call length
- Delivering a consistent message
- Allowing for better management of changing information
- Accelerating agent confidence
- Creating more flexibility in managing call volume
- Providing access to valuable reporting data
- Increasing overall customer satisfaction
Easy to buy. Easy to implement. Easy to use. You can be up and running with LogiCALL SMART Path in a matter of days, helping to create a very quick ROI.