By reducing the number of systems an agent must know how to access, LogiCALL SMART Path® improves both the productivity of the call center and the overall customer experience.
Since resolution is achieved with greater accuracy and at a faster pace, Average Handle Time typically goes down and the number of calls escalated to Tier 2 is decreased considerably.
Ideal for practically any call center environment (inbound, outbound, customer service, sales, technical support, new agents, experienced agent, etc.), LogiCALL SMART Path's Application Integration helps call centers operate more efficiently by:
- Minimizing the amount of time spent training on individual applications (both new hires and on-going)
- Streamlining the call to improve the customer’s experience
- Minimizing the opportunity for data entry error
- Allowing for better management of changing information
- Delivering a consistent process
- Accelerating agent confidence