• By providing your agents with immediate access to the correct action and the appropriate time, LogiCALL SMART Path<sup>®</sup> helps improve your customer’s experience. The consistent delivery of an accurate process means that regardless of an agent’s experience or tenure, each and every customer is receiving the highest level of support every time.
    Agent-Assisted By providing your agents with immediate access to the correct action and the appropriate time, LogiCALL SMART Path® helps improve your customer’s experience. The consistent delivery of an accurate process means that regardless of an agent’s experience or tenure, each and every customer is receiving the highest level of support every time.
  • LogiCALL<sup>®</sup> SMART Path XT<sup>TM</sup> improves the customer experience and reduces operational expenses by providing 24/7 access to online support. Available to assist your customers both during normal business hours and during after-hours/weekends, LogiCALL SMART Path XT serves as an eXTension of your current customer support operation without needing to increase headcount.
    Self-Help LogiCALL® SMART Path XTTM improves the customer experience and reduces operational expenses by providing 24/7 access to online support. Available to assist your customers both during normal business hours and during after-hours/weekends, LogiCALL SMART Path XT serves as an eXTension of your current customer support operation without needing to increase headcount.
  • LogiCALL SMART Path<sup>®</sup> can significantly improve productivity in the call center by reducing the “clutter” on the agent desktop using the Application Integration feature. LogiCALL SMART Path can present specific applications to the agent at the appropriate time, or it can consistently display them regardless of where in a process an agent may be. Either way, LogiCALL SMART Path can help streamline the actions an agent needs to take in order to assist a customer.
    Application Integration LogiCALL SMART Path® can significantly improve productivity in the call center by reducing the “clutter” on the agent desktop using the Application Integration feature. LogiCALL SMART Path can present specific applications to the agent at the appropriate time, or it can consistently display them regardless of where in a process an agent may be. Either way, LogiCALL SMART Path can help streamline the actions an agent needs to take in order to assist a customer.

Your Roadmap to More Productive Calls

How do you find the road to greater productivity and profitability? You need to have the right road map. LogiCALL SMART Path® is your GPS, providing your staff with turn-by-turn directions while they are talking to your customers, and guiding them through each critical decision-making step, all while keeping the final destination in view.

Using decision tree methodology, LogiCALL SMART Path helps your agents follow the shortest path to an accurate outcome on a consistent basis.    

Agent - Assisted

LogiCALL SMART Path® helps companies reduce operational expenses by guiding agents down the correct path on every call – leading to shorter calls, more accurate outcomes, and a better overall customer experience.

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Self - Help

LogiCALL® SMART Path XTTM helps companies reduce operational expenses by providing their customers with the ability to solve their own issues – without ever having to contact the call center. 

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Application Integration

LogiCALL SMART Path® as a platform for desktop unification simplifies the process an agent follows to access the different applications needed on any given call. 

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