Your Roadmap to More Productive Calls
How do you find the road to greater productivity and profitability? You need to have the right road map. LogiCALL SMART Path® is your GPS, providing your staff with turn-by-turn directions while they are talking to your customers, and guiding them through each critical decision-making step, all while keeping the final destination in view.
Using decision tree methodology, LogiCALL SMART Path helps your agents follow the shortest path to an accurate outcome on a consistent basis.
Agent - Assisted
LogiCALL SMART Path® helps companies reduce operational expenses by guiding agents down the correct path on every call – leading to shorter calls, more accurate outcomes, and a better overall customer experience.
Self - Help
LogiCALL® SMART Path XTTM helps companies reduce operational expenses by providing their customers with the ability to solve their own issues – without ever having to contact the call center.
LogiCALL SMART Path® as a platform for desktop unification simplifies the process an agent follows to access the different applications needed on any given call.