Why take unnecessary twists and turns? LogiCALL uses decision tree technology that takes you down the shortest path possible for maximum profitability.
The flows that drive employees down a path are created and maintained by the client via LogiCALL’ s administrator tool. Call flows can be as basic or advanced as the client needs, including integrating LogiCALL with other applications. Tier Zero allows you to operate as a 24-7 call center without having to increase headcount by allowing your customers to troubleshoot their issues on their own time.
The content in LogiCALL can be constantly updated; resulting in accurate information being delivered to your customers, both by your agents (SMART Path) and directly (Tier Zero). This helps with delivery of a consistent and timely message.
With Tier Zero, customers are in the driver’s seat. They can get assistance at a time that’s convenient for them without having to hold for the next available agent. SMART Path enables agents to deliver superior service more efficiently and accurately.
SMART Path reduces the need for an employee to memorize everything, creating an opportunity for training time to be reduced. Employees become productive more quickly.
Whether it is reducing the number of calls to your contact center (Tier Zero), streamlining the process to handle each call that does reach your contact center (SMART Path), or delivering accurate information to your customers on a consistent basis (Tier Zero and SMART Path), LogiCALL helps reduce expenses and drive bottom line profits.
Minimize agent expenses by providing self-guided solutions for your customers.
Create shorter calls, more accurate outcomes, and personalized customer experiences.